Questions
Frequently asked questions.
These are the questions I get most before a first conversation. If yours isn't here, just email me.
Do you get access to all my systems?
No, only to what's needed for the process we're automating, and always through your own accounts. You can revoke that access at any time.
Is my data safe?
Your data stays in your own systems; no copy ends up with me. We put the agreements about that on paper in a data processing agreement.
Do I own what you build?
Yes. Everything runs on your own accounts and your own keys. You can carry on without me at any point, and your data stays in your own systems.
We already have an IT provider, does that clash?
No. Your IT provider manages your systems and network; I take the recurring admin off your week and your team's. Where it overlaps, I simply work alongside them.
You work alone, isn't that a risk?
Before I start, we agree on paper exactly what it has to do. It then runs alongside your current way of working for a week or two, without anything going out. You only pay the second half of the invoice once it meets that agreement. And everything runs on your own accounts, so you can carry on without me at any time.
Does a human still check what goes to my clients?
Yes. Anything that would go to a client or supplier is ready as a draft first. Someone on your team looks at it and presses send themselves.
What if something goes wrong along the way?
You can always switch the system off yourself, everything it does is logged, and the way back to your old process is written down on paper.
How long does a project take?
The free scan is a thirty to forty-five minute conversation. A pilot gets built and working in two to four weeks, including the shadow run before it goes live.
Do you also do maintenance afterwards?
If you want me to keep an eye on it and do small upkeep, we agree a fixed monthly fee with an hour cap. That's optional; you can also carry on yourself.
What does it cost?
The free scan costs nothing. What a pilot costs depends on the process; we agree that after the scan, and you only pay the second half once the system passes the agreed test.
I just want to talk it through first, is that possible?
Sure. That's exactly what the free scan is for: thirty to forty-five minutes about one process, no strings attached.